Company Policies – YUGAVIN IT CONSULTING PVT LTD

1. Data Security & Confidentiality Policy

• All client data is treated as strictly confidential.
• We implement encryption, access control, and secure storage for all sensitive information.
• Employees and contractors must sign NDAs and follow internal data handling protocols.

2. Service Delivery Policy

• Services are delivered as per the agreed Statement of Work (SOW).
• We follow industry best practices for SAP implementation, IT consulting, and training.
• Any changes in scope or timeline will be communicated and documented in writing.

3. Acceptable Use Policy

• Company systems and tools must be used only for authorized business purposes.
• Unauthorized access, sharing of credentials, or misuse of client systems is strictly prohibited.
• Internet and software usage must comply with licensing and security standards.

4. Information Security Policy

• We follow ISO-aligned practices to ensure the confidentiality, integrity, and availability of systems.
• Regular audits, vulnerability scans, and patch management are conducted.
• Incident response protocols are in place for any security breach or data loss.

5. Change Management Policy

• All changes to client environments are documented, tested, and approved before deployment.
• Emergency changes follow a fast-track approval process with post-implementation review.

6. Training & Certification Policy

• Trainers are certified professionals with real-world experience.
• Students must maintain 75% attendance to receive certification.
• Course content is proprietary and cannot be shared or reproduced.

7. Billing & Payment Policy

• Invoices are issued as per the project or training schedule.
• Payments are due within 15 days of invoice date.
• Late payments may incur a 1.5% monthly interest.

8. Code of Conduct

• Respectful behavior is expected from all employees, students, and clients.
• Discrimination, harassment, or unethical conduct will not be tolerated.
• Violations may result in suspension or termination of services.

9. Legal & Compliance

• All services are governed by Indian law.
• Disputes will be subject to the jurisdiction of courts in Hyderabad, Telangana.
• We comply with applicable data protection and IT regulations.